Orders are captured in our system within 2 hours of order placement. Any changes to an order must be made within the 4 hours of placing the order.
Orders may take between 1-3 business days to process before shipping out.

We only accept payment via PayPal at the moment.

Use the coupon or voucher code you got when you place your payament.

Coupons or vouchers are limited to one per order.

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier
company. We will not hold responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and
any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
Customs are quite different in each country. please comment while you are placing order about the requirements, we will support as much as possible.

Please login our website to view and track your order by click the "Track Your Order" found at the footer.

Or just click Here.

Since we begin processing very quickly in order to ship as soon as possible, orders can only be modified within 2 business hours from being placed. Also please check our business hours.

Occasionally backorders occur when requests for a particular item exceed available inventory, or an item is labeled as eligible for preorder.
If a backorder occurs on your ordered product, we will contact you via email with the estimated arrival date of your product and you will be given the option to:

(1) select a new item,

(2) request to be placed on a priority wait-list to receive the product once it available ,

(3) cancel the original order.

We will promptly ship the item(s) once they become available with the original Shipping & Handling method selected.

Please note, for the order containing multiple products, we do not ship partial orders, therefore your order will be shipped when all products ordered are available.

Yes. Customers are responsible for all customs fees, duties and taxes and brokerage fees associated with your order.

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as business days and should be considered when calculating shipping times. If you need additional information, please contact our customer service.

Check your tracking information for shipment updates first. If your order has not arrived when expected, please contact our customer service immediately for assistance.

Please contact customer service immediately. We prefer to be notified of any missing item or mistake within 3 business days of receiving your order, in order for us to check your order efficiently with our warehouse and logistic apartment.

First of all you are responsible for the shipping back fee and it must be returned in its
original packaging with none of the original labels removed.
Second it must NOT be tried on extensively as to disrupt the factory preset. Please make sure it is Not been worn,
brushed, combed or washed. It must be in its original packaging with all tags attached.

And it must be completely scent-free, no tobacco smoke or perfume!

Thirdly any wig or hairpiece exchange must be started within 7 days of receipt of your order.
Contact us with your name, email, photos of the product and order's number in time, we will help your finish the
processing smoothly.

For more details please check the Return & Exchange at the footer of our website.

Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account.